Ray White Narrabeen - Mona Vale - Newport

Dear Zoe, I keep telling my friends and associates that I have the most professional Property Manager in the whole of Sydney. Well, may I say that this time you have over-excelled yourself with service - the likes of which is outstanding. I answer your phone message at about 3.00pm, your line is busy so I leave a message. Thinking twice, I decide to back up the call with an email somewhere around 3-4.00 pm. At 5;10pm,I receive a call from the plumber to arrange a suitable time to make the repairs. At 7.15 this morning, all is complete and everything has been repaired. That I call truly professional. Thank you so much for your support – you are truly a gem. Howard Gower

Thanks you very much Liz, I would like to thank you specifically for your dedication to ultimately making the sale throughout all the trials and tribulations with this property – you were tenacious through all of it and I appreciate it. Best Wishes to you for the Christmas Season and for your holidays. Regards Seamas

As a family, we want to express our gratitude to Ray White and its team in respect to the management of our properties, particularly in respect of their recent sales processes. The sales were part of a winding up of my mother's estate and due to some special requirements the preparation of the properties for sale involved a considerable amount of extra work and skill from Zoe Radford and for that we are really appreciative. In respect of the Mona Vale property, we wished to establish a deal for the tenant to maintain the property in top presentation and be available for 'opens for inspection' and other inspection appointments. This also involved changing the terms of tenancy and notice in our favour. The bones of this deal were vetted by Zoe, documented and quickly put into place. Additionally, we needed to undertake some works in terms of a new deck door, painting and other repairs to the unit, all of which were completed quickly and effectively with minimum disruption to the tenants. For the Newport property, we were delayed in getting the marketing started and had a situation where if the tenants exercised their right to remain for the full period of notice, we would have missed the pre-Christmas market and this was especially relevant with interest rate increases being widely publicised. For her part, Zoe negotiated an earlier departure by the tenant which allowed us time to paint and style the unit and sell it well. Her involvement here extended to securing vacant possession and facilitating the quoting and re-painting of the unit and communicating well with all parties. For both properties she also completed the exit inspections and refund of bonds and had the buyers sign off on the property condition before releasing the tenants. All of Zoe's work was carried out efficiently, competently and in a very helpful manner with her friendly disposition. I have dealt with property managers for 45 years and was most impressed. We are grateful that Ray White made this quality of service available and it was particularly helpful in our circumstances. Your sincerely, D.M. O'Brien

Adam, I wanted to thank Ray White for their professional and prompt attention to the recent sale of our property. Stevan was exemplary. He listened to our requirements and suggestions and followed through at every step of the way. He respected our requests with regard to restricted showing times, found the buyer and negotiated strongly on our behalf. All within 3 weeks! A quick sale, exceeding the price we were after with a professional & friendly organisation – we could not have asked for more. Please pass on our thanks to your team. Kindest Regards Neill & Alison Hills-Johnes

Dear Adam & Damien, I'm just writing to let you know what a great job Rob Nicholas did in selling our unit in Freshwater. Not only was he prompt and efficient, he did it all at arms length with us 1000 kms away in Brisbane. On top of that, with his excellent advice we were pleasantly surprised to get a better price than expected. I can't recommend Rob highly enough. Yours faithfully, Garry & Wendie Wheelhouse

We bought a unit just over a month ago (3/62-64 Kenneth Rd Manly Vale), as first home buyers in a hectic market and at end of financial year we were grateful to have Liz as the agent. Obviously the Vendors are the priority however Liz was so helpful, patient and quick to come back to us with answwers (no matter how silly the question)she always took the time to make us feel at ease. Its universally accepted that property purchase is one of the most stressful times of life but we had such a great and happy experience thanks to Liz. I will recommend Liz to friends and clients alike and would seek her out to sell our unit when the time comes. Many thanks to Liz, Chelsea

8/12 Ronald Avenue, Freshwater. Thanks Liz for all the work you and your colleagues at Ray White put into getting the property sold within such a short time. I would have no problem in recommending you onto any friends or relatives, Ray White were always very professional in any dealing I had with them both in the renting of the property and then selling it. Regards, Edward Berwick.

12/3 Possum Way, Warriewood Hi Rob, It all happened so much quicker than I had expected. Thank you so much for all of your help and advice. It was a great relief to find an agent who we trusted and who provided us with the information, honesty and support that we needed. I would recommend you to any of our friends in the area. What a fabulous result. Kind regards Shelley

13/29 Lagoon Street, Narrabeen. Dear Liz, We would like to thank you for all your help marketing and selling our unit. Your extensive knowledge of similar properties for sale in the area and up to date knowledge of the current market enabled us to receive the best result possible. All negotiations were conducted in a professional and efficient manner and I would have no hesitation in recommending you, or using your services again in the future. Kind regards, Ainsley & Luke

2/16 Darley Street, Mona Vale Dear Liz, Many thanks for all the work you have put in in selling my father's apartment. You have been a great help and have made it so easy for us especially living on the other side of the bridge. Best Regards Claude ter Huurne

6/28 Kooloora Avenue, Freshwater. Dear Directors, Thank you for your most satisfying advice on the 10th February in relation to your sale of my property at 6/28 Kooloora Avenue, Freshwater NSW 2096. Please accept my most sincere appreciation of the highly effective and efficent manner in which this sale has been conducted and achieved by Nadia Heers aided by a highly competent 'admin and technology' group. Your Market Appraisal paper is very eye-catching and informative. It clearly demonstates the expertise and application applied by all concerned to my sale and no doubt to all Ray White property sales. In retrospect, certainly and thankfully, it was my good fortune to have had Ray White's Narrabeen team undertake and complete so smoothly and so pleasantly this task for me. Yours truly, Cec Way.

I commend your Manager, Rob Nicholas for his courteous attention to detail and prompt responses to any query. Your office reception has been equally attentive. I would not hesitate to recommend your agencies. Yours faithfully, Alan C Pappas

10/144 Ocean Street, Narrabeen Dear Rob, By way of this letter my wife Pat & I would like to thank you for the recent sale of our home unit in Ocean Street, Narrabeen. Your honesty & professionalism during the sale, is in our opinion, second to none, and we would have no hesitation in using you in any future sale or recommending you to anyone requiring a real estate agent. We were also impressed by your speedy updates of any enquiries and the fact that you kept your calm when we were in a panic over this frightening financial climate. Once again, thank you. Kind regards, John Staker

55/28 Macpherson St, Warriewood To whom it may concern, In April this year we decided to sell our townhouse located in Warriewood NSW. Whilst we had contacted Ray White Real Estate Mona Vale, we decided that allowing the then current property manager to also handle the sale was the more practical strategy at that time. However, after almost 5 months in the hands of that sales agent NOT ONE offer had been received, an extremely disappointing result. During the 5 month period, Simone Doherty (Ray White Mona Vale) maintained very regular contact with us. Whilst persistent in maintaining contact, Simone applied no pressure, was always pleasant, caring and very professional in her conduct. THEREFORE, when it was time (in fact, overdue) to select a new sales agent in September, we decided to consider no one else buy Ray White Real Estate Mona Vale. It was at that time we were introduced to Stephen Provis and realised that we were to receive a BONUS in that both Simone & Stephen would operate as a well coordinated, totally cooperative team in the marketing of our property. It quickly became clear to us that Stephen also was highly professional and personable, and we were delighted to be associated with him. Simone & Stephen got to work immediately and within a couple of weeks were able to present to us several very acceptable offers (above the minimum price being asked), one of which was able to exchange without fuss and which was able to be settled within 3 weeks of exchange. This pleased us immensely - it was an outstanding result in any market, particularly in the current market! The selection of the Sales Agent to whom you should entrust the sale of your valuable Real Estate asset is a vital decision. We firmly believe that the selected sales agent should; a)Be totally professional, industrious, and innovative b)Provide genuinely pleasant personal attention to both vendor and prospective purchaser, and c)Specialise in the area in which the property is located. Simone & Stephen embody all of these essential attributes under the reputable banner of Ray White Real Estate, Mona Vale. We are delighted to recommend their services as the preferred Real Estate Agent in the area. Yours faithfully, Robert & Lorna White

112 Elimatta Road, Mona Vale Dear Rob, We're writing to thank you for being so professional and helpful with our purchase of 112 Elimatta Road, Mona Vale. We've dealt with many agents over the past few months and were really impressed by your manner and calm professional approach. We felt you handled the negotiations and dicussions at the early stages with a very level and open manner and kept us up to date and well imformed at every stage of the purchase. We were very grateful that we had such an experienced person to deal with. We've also been impressed by your ongoing support, your willingness to make yourself available throughout the settlement period has made a huge difference in our ability to prepare for our move. We'd gladly recommend you to anyone thinking of selling in the area because we're confident that if you can look after a buyer as well as you have us, then you'd do a brilliant job for a vendor. Yours faithfully, Michael & Allison Meadows

15/153 Garden Street, Warriewood Dear Simone & Stephen, We would like to thank you for your great help in not only selling our property but assisting us in purchasing our new home. Simone really came through for us. She fulfilled her promise. Her bright and optimistic nature was very helpful to us. We would recommend Ray White's Team to others Buying or Selling. Many thanks. Barry & Pauline Norris

2/54 Golf Avenue, Mona Vale Dear Sirs, We recently sold our property at 2/54 Golf Avenue, Mona Vale, through your agent, Stephen Provis, and we would like you to know how delighted we were with the sale he did for us. He showed such diligence and attention to detail, we couldnt help but be impressed. It was a difficult sale in difficult times, and we know he worked extremely hard to clinch the deal for us. Always optimistic, pleasant and helpful, we were so very pleased that we had selected him to negotiate our sale. Thank you Stephen Provis and your company. We greatly appreciate your efforts on our behalf. Sincere best wishes Colleen Bell & Bruce Bell

20 Warriewood Road, Warriewood To Whom this may Concern. Recently I purchased #20 Warriewood Rd from Rob Nicholas and Liz Morrall in your Narrabeen office. I am writing to inform you that their service was great, and I am completely satisfied with the professional manner in which I was dealt with. The sale of this particular property has been difficult, but every time I needed a question answered I had it from Rob or Liz immediately. I run a business myself, and pride myself on having high standards; so it is nice to deal with real estate agents who possess the same qualities. I have no doubt I will be dealing with Rob or Liz again at some point in the future. Congratulations and thankyou. Dane Shackle

14/11-15 Foamcrest Avenue, Newport Your agent, Stephen Provis, handled the sale of the property during both marketing periods. We achieved a quick result the second time around and must report that Stephen always gave 100% to the task. He displays an impeccable manner in dealing with clients and prospective buyers. We would thoroughly recommend Stephen to any people in our community who are looking to sell their property. Stan & Joan Hicks.

105 Wimbledon Avenue, North Narrabeen. Dear Stephen, I wish to advise you that I was very happy with how you conducted the sales campaign in respect of my house at 105 Wimbledon Avenue, North Narrabeen. A record price for the Narrabeen Lakes was achieved for the property despite the fact that the Reverve Bank increased interest rates during the campaign & the Federal Election date was set. I chose your firm because of your excellent marketing plan and additionally when I was looking to purchase the property some years ago I was very impressed with the marketing campaign, the use of great support staff like the photographer and your very professional staff. The campaign was outstanding and in addition you were able to obtain considerable unpaid promotion material in the Domain, Financial Review, Daily Telegraph & front page of the Manly Daily with other supporting stories over 3 pages in the glossy section of the property section. I have been involved in the real estate arena for over 30 years in the area of property investment & development as well as a few of my own prestige homes & as such have dealt with many real estate agents. The professional approach of both you & your staff was excellent & I could not be happier with your performance. It was excellent. Thanking you, Peter Crombie FCA

43/28 Macpherson Street, Warriewood Dear Mr Provis, Thank you for selling my townhouse at a time when the market was still low. Thank you for achieving the maximum price. It has been a pleasure dealing with you and another thing- thank you for assisting me into the rental market which has been a bit of a shock the way things are done. Wish you all the success and best of health you you and family. Regards Maree Murdziak

4/120 Narrabeen Park Parade, Warriewood Beach Dear Helen & Rob Just a note to thank you again for the successful sale of our unit. Both Keith and I were impressed with your professional conduct throughout the whole process and although we always thought that the unit would sell at the right price, we were more than happy with the end result. As you know we have bought and sold quite a number of properties in our time but would certainly not hesitate to come back to you in the future. Keith & Dianne Norris

157 Prince Alfred Parade, Newport Dear Stephen, We sincerely thankyou for the successful sale of our property, which has been our home for 27 years. We had chosen this time of our lives for the sale very reluctantly, which unfornately proved to coincide with a very difficult real estate marketing period. Notwithstanding, with what we regard as your excellent marketing procedures and staff, but coupled with bad times for buyers, an extremely good result was achieved for all. It would not have been so without your determination and dedication of your staff to arrive at the best result for us. In particular, we are thankful to your representative, Stephen Provis, for the successful management of this sale, on which his obviously friendly dealings with prospective buyers relied. His condituous and informative contact with us was very much appreciated- we are grateful for his services. It could not have been better and far beyond our expectations. Thankyou again Shirley Elphinstone

23/21-23 Old Barrenjoey Road, Avalon Dear Stephen, I want to thank you for your good work acquiring a vendor for our property at Avalon. The manner in which you developed a sales campaign, your communication and follow through were excellent and much appreciated by all of us. We certainly were aware of the 'slow down' in the property market since 2004 and selling price values therefore, decreciated over this period, however, the price you achieved was very fair and realistic in the current market. I would only be too happy to recommend you to any prospective client. Again, our sincere thanks. Kind regards, Tony Brady

A big thank you to Timothy Fletcher for the superb effort you put into the sale of my unit on Manly Beachfront. Being a former long standing Manly estate agent myself, I know almost all the agents there. Notwithstanding this, when I decided to sell, you were the one who came through with the result. I was more than happy with the price you achieved. What has impressed me most about your approach is your infectious enthusiasm and your incredibly positive attitude. Those qualities will take you a very long way in real estate. You have a good working knowledge of all procedures and have been faultless in the way you kept me informed every step of the way. That is without doubt the main criticism most vendors have of their agents...but when they choose you Tim, this will never be an issue! Good luck in your real estate career, you really deserve your success! Very best regards Winston Lamont

Dear Tim, I would like to express my sincere thanks for the great work you have done recently in marketing & selling my unit. From the initial approach, through the 'marketing', 'selling', & eventual 'sale' of my property, albeit as brief as it was, I was impressed with the dedication, professionalism, organisation, hard working and positive approach you gave to both myself as well as the task at hand. Your drive to 'get the job done' was always paramount & is what makes both you and your company stand out from the crowd. Therefore, I would be happy to recommend Tim Fletcher to anyone wanting to buy or sell their property on the Northern Beaches. A job well done! Yours sincerely Kristin Manger

Dear Tim, Thank you very much for your assistance in helping us sell our unit in Narrabeen. As you know, it is a very personal experience selling your home and your enthusiastic and positive approach made the whole process very easy and now helps us move onto the next stage of our lives. I'd like to give you some specific feedback about your level of service; * Your attention to detail and care about how the property was presented on the internet (good photos and a well written description) and open house (playing music) etc * reliability - calling back when you said you would! * keeping us informed every step of the way Once again a huge thanks to you and the team! Kind regards, Gretta and Barry

Dear Timothy, May we take this opportunity to thank you for all your assistance in helping us find a new home. The professionalism, dedication and patience you exhibited throughout the process have reinvented the way I see Real Estate Agents. Buying a home can be a very emotional experience, yet, Timothy assured everything went smoothly and kept us fully informed at all times. We were absolutely thrilled when on settlement, Timothy met us at the property, presented our keys and a huge basket full of goodies (cleaning gear, wine, crackers, plates etc) by way of welcoming us to our new home. Thank you so much for everything Timothy. Kind Regards, Glenn & Mary Barron

To whom it may concern; I would like to express my gratitute to the sensational job Tim did on selling my house. He made it so easy for me and gave me all the help I needed and I couldn't believe I could contact him 24 hours a day, 7 days week. I would have no hesitation in referrring Tim to any real estate job. Yours faithfully, Laurie Bimson

Attention: Tim Fletcher and Team. I would like to take this opportunity to thank you for your effort in selling my unit. I was very impressed by the professional and courteous service with a positive attitude at all times during the selling process. We had many buyers inspecting my unit at that time and I would have no hesitation in recommending you to my friends and colleagues. Thank you once again Yours sincerely, Helen Somerville

63 Elimatta Road, Mona Vale Attention Stephen Provis, On behalf of my husband and myself we would like to thank you very much for the way you conducted the sale of our home 63 Elimatta Road, Mona Vale. From day one you were always helpful keeping in touch with our son Chris, who has been wonderful caring for us in every way. I never thought we would be giving you 63 to sell when you used to walk the street and speak to me. Always appreciated your note books and thank you cards and I am still using the note pads. Would always recommend your office if ever we come in touch with anyone wishing to buy or sell. After studying the portfolios of Ray White and the other 2 estate agents we had, yours appealed the most. Our daughter and son-in-law have sold Ray White Grafton but are still working for them travelling from Newcastle to the Queensland border visiting estate agents with a view of adding more Ray White business just as they did years ago. Once again many thanks an we wish you all the best with your business. Yours sincerely, Betty Becker

If I was asked who the best Real Estate Agent is my answer is simple - Timothy Fletcher. Timothy took the stress and worry out of selling my unit and I have complete respect for the care he provided whilst showing my property. Timothy made real estate easy. Thanks for everything. Yours truly, Brad Shakespeare

6 Bundara Close, Mona Vale Dear Stephen, We would like to thank you for the professional, efficient and enthusiastic manner in which you marketed our home. Your ideas on the marketing strategy proved to be very successful. We valued your regular contact with us to keep us fully informed about potential purchasers and to let us know promptly the results of each open house and any offers submitted. We also found your friendly and cheerful manner an asset. We are happy for you to use us as referees. Yours sincerely, Garry & Gloria Enfield

To whom it may concern; I had my property on the market with another agent and nothing had happended. But as soon as Tim took over - it was magic. I appreciate how quickly he got the job done. Tim is an asset and his support team was fantastic. ''The close communication Tim and his team showed was great'' Thank you! Regards Brett Jackson

Dear Timothy, Sincere thanks to the team for the successful sale of my property at Paxton Street, Frenchs Forest. The result achieved is mainly due to the enormous amount of work and effort put in my Timothy Fletcher, in what has been a difficult year in real estate. Timothy's foresight in adopting a realistic pricing and marketing approach, coupled with his positive attitude, encouragement and enthusiasm, really smoothed the way to a successful outcome. Once again....thank you all for your professionalism and expertise. I wish you all continuing great success for the future. Kindest regards, Beverley MacDonald

Dear Timothy, Thank you so very much for the amazing result you achieved regarding the sale of my unit at Ramsay Street, Collaroy. From the very beginning I was impressed by your honest, thorough and enthusiastic approach. I was particularly delighted with the close communication you provided throughout the sale, and staggered by the speed at which you produced the right buyer; within the first week on the market, and at FULL PRICE!! Your professionalism, tenacity and expertise were exceptional, and I felt completely comfortable 'leaving it all up to you'. I felt confident that you were working for my best interests at all times, and your superior negotiating skills certainly came to the fore when it counted. Basically, I'm thrilled with the complete service you provided and the commitment you showed throughout the sale process. I would never consider using anyone else to help me buy/sell real eatate. Yours sincerely, Paul Conlon

What an outstanding result you achieved in selling our property at Ilikai Place, Dee Why recently. The professionalism of Timothy and your team, coupled with great attention to detail and a realistic price structure, all worked perfectly to achieve what we were looking for in an exceptionally short time. We really appreciated your honest approach and commitment - it works! Congratulations! Real Estate never looked so good. Sincere thanks and very best wishes for more success in the future. You can't miss! Kindest Regards, Bev MacDonald and Warren Floyd

105 Wimbleton Avenue, Narrabeen Dear Stephen, Diana and I would like to take is opportunity to thank you and the Ray White team for the successful marketing and sale of 105 Wimbleton Avenue, Narrabeen. We found you to be very professional, efficient and friendly, both in your dealings with us and (from my observations) with potential buyers. Diana remarked to me on several occasions about your attention to detail, which commenced with your own dress standards, and flowed through to the preparation of the advertising campaign, the open house inspections and finally the sucessful auction. We were happy with the advertising campaign that you put together, and with your sucess in getting us editorial comment in the Australian, The Manly Daily, The Telegraph and Domain. The photos on the internet and the brochures you arranged certainly showed our house off in its best advantage. Your weekly reports on number of inspections and the comments of potential purchasers certainly kept us well informed on the progess of the sale, and we felt well involved in the sale process. The auction was carried out in a very entertaining manner, and we were pleased with the professionalism of the Ray White Auctioneer Tony Fountail, who showed great staying power out in the full sun with his coat still in place. Thankyou very much for a job well done. We will have no hesitation in recommending yourself, in particular, and the Ray White agency to our friends.

To whom it may concern; It affords us considerable pleasure to write this reference for Timothy Fletcher. We met Timothy during the sale of one of our properties, a rather tricky and particularly steep block of vacant land, in the Beacon Hill district. Timothy introduced the eventual purchaser and handled the sale with patience and tenacity. He was always polite, punctual and thoroughly professional while negotiating the sale. Most importantly, Timothy achieved us a great result. We would never consider using anyone else for our buying amd selling requirements. Yours sincerely, Mr Terry Padley & Mrs Joan Padley