Ray White Professional Property Management

Dear Rob, By way of this letter my wife Pat & I would like to thank you for the recent sale of our home unit in Ocean Street, Narrabeen. Your honesty & professionalism during the sale, is in our opinion, second to none, and we would have no hesitation in using you in any future sale or recommending you to anyone requiring a real estate agent. We were also impressed by your speedy updates of any enquiries and the fact that you kept your calm when we were in a panic over this frightening financial climate. Once again, thank you. Kind regards, John Staker

Hi Tara, Just wanted to mention how grateful we are to the tenants for keeping the unit looking nice for the open house times. Whilst on this matter, we also appreciate the work that you do in liaisoning with not just these tenants but all of our other tenants. Thank you Tara. Kind regards Keryn & all of 3DB

To whom it may concern, In April this year we decided to sell our townhouse located in Warriewood NSW. Whilst we had contacted Ray White Real Estate Mona Vale, we decided that allowing the then current property manager to also handle the sale was the more practical strategy at that time. However, after almost 5 months in the hands of that sales agent NOT ONE offer had been received, an extremely disappointing result. During the 5 month period, Simone Doherty (Ray White Mona Vale) maintained very regular contact with us. Whilst persistent in maintaining contact, Simone applied no pressure, was always pleasant, caring and very professional in her conduct. THEREFORE, when it was time (in fact, overdue) to select a new sales agent in September, we decided to consider no one else buy Ray White Real Estate Mona Vale. It was at that time we were introduced to Stephen Provis and realised that we were to receive a BONUS in that both Simone & Stephen would operate as a well coordinated, totally cooperative team in the marketing of our property. It quickly became clear to us that Stephen also was highly professional and personable, and we were delighted to be associated with him. Simone & Stephen got to work immediately and within a couple of weeks were able to present to us several very acceptable offers (above the minimum price being asked), one of which was able to exchange without fuss and which was able to be settled within 3 weeks of exchange. This pleased us immensely - it was an outstanding result in any market, particularly in the current market! The selection of the Sales Agent to whom you should entrust the sale of your valuable Real Estate asset is a vital decision. We firmly believe that the selected sales agent should; a)Be totally professional, industrious, and innovative b)Provide genuinely pleasant personal attention to both vendor and prospective purchaser, and c)Specialise in the area in which the property is located. Simone & Stephen embody all of these essential attributes under the reputable banner of Ray White Real Estate, Mona Vale. We are delighted to recommend their services as the preferred Real Estate Agent in the area. Yours faithfully, Robert & Lorna White

Dear Sirs, I wish to add that I am so glad I chose Margie Masson as I found her to be very straightforward with all aspects of the sale. Margie explained the whole process to me and kept me up to date at all times. She was very personable and so easy to communicate with which made things a lot easier. It is a long time since I was involved in real estate dealings and the process of dealing with decisions on your own can be rather daunting. I have already recommended her to several of my old neighbours. I don't think any of whom are thinking of selling at this time, however they know I was very satisfied with the service Margie provided. Thank you again and may I wish you and your company prosperity, I think we are all in for a 'lean' time for awhile however I am sure Ray White Real Estate will 'ride the waves'. Yours sincerely, Fay Hainsworth

Dear Rob, We're writing to thank you for being so professional and helpful with our purchase of 112 Elimatta Road, Mona Vale. We've dealt with many agents over the past few months and were really impressed by your manner and calm professional approach. We felt you handled the negotiations and dicussions at the early stages with a very level and open manner and kept us up to date and well imformed at every stage of the purchase. We were very grateful that we had such an experienced person to deal with. We've also been impressed by your ongoing support, your willingness to make yourself available throughout the settlement period has made a huge difference in our ability to prepare for our move. We'd gladly recommend you to anyone thinking of selling in the area because we're confident that if you can look after a buyer as well as you have us, then you'd do a brilliant job for a vendor. Yours faithfully, Michael & Allison Meadows

Dear Simone & Stephen, We would like to thank you for your great help in not only selling our property but assisting us in purchasing our new home. Simone really came through for us. She fulfilled her promise. Her bright and optimistic nature was very helpful to us. We would recommend Ray White's Team to others Buying or Selling. Many thanks. Barry & Pauline Norris

Dear Sirs, We recently sold our property at 2/54 Golf Avenue, Mona Vale, through your agent, Stephen Provis, and we would like you to know how delighted we were with the sale he did for us. He showed such diligence and attention to detail, we couldnt help but be impressed. It was a difficult sale in difficult times, and we know he worked extremely hard to clinch the deal for us. Always optimistic, pleasant and helpful, we were so very pleased that we had selected him to negotiate our sale. Thank you Stephen Provis and your company. We greatly appreciate your efforts on our behalf. Sincere best wishes Colleen Bell & Bruce Bell

I would like to congratulate you and your team at Narrabeen Office for being so professional and easy to communicate with. I find Ms Simone Doherty very honest and positive in all her dealing with me. She has a cheerful personality and extremely helpful. Simone kept me informed regularly regarding the sales campaign as soon as I engaged Ray White's assistance till the sale of the property. With her knowledge of the current market value, she was able to negotiate a good price for my unit. I am very happy with all the services and would sincerely like to thank you and your team for all the professional work. Your sincerely, Chew Hong Ho

To Whom this may Concern. Recently I purchased #20 Warriewood Rd from Rob Nicholas and Liz Morrall in your Narrabeen office. I am writing to inform you that their service was great, and I am completely satisfied with the professional manner in which I was dealt with. The sale of this particular property has been difficult, but every time I needed a question answered I had it from Rob or Liz immediately. I run a business myself, and pride myself on having high standards; so it is nice to deal with real estate agents who possess the same qualities. I have no doubt I will be dealing with Rob or Liz again at some point in the future. Congratulations and thankyou. Dane Shackle

Dear Manager Ray White Real Estate Narrabeen, I am writing to you to advise you of the hard work of one of your employees, Tara Ford, and to thank her. Tara has been my rental property manager while I have been renting at Ocean Street, Narrabeen. I am moving out on Saturday and would like to take this opportunity to thank Tara for all of her hard work. Whenever I have has an issue to be repaired Tara has been quick to respond and always resolves the issue. She is a pleasant and friendly person and has been the best rental manager I have had in 10 years! Tara is always very obliging and helpful. Please pass on my thanks for a job well done. I hope my next agent in Castle Hill is as efficient as Tara. Many thanks Trudie Paton

Your agent, Stephen Provis, handled the sale of the property during both marketing periods. We achieved a quick result the second time around and must report that Stephen always gave 100% to the task. He displays an impeccable manner in dealing with clients and prospective buyers. We would thoroughly recommend Stephen to any people in our community who are looking to sell their property. Stan & Joan Hicks.

Dear Jess, I think you spoke to my wife Mary earlier about this. Yes, I confirm that we would like the tenants to move out at the end of their lease but are also happy for them to vacate earlier if they find a suitable property sooner. Overall quite happy with Ray White and would not hesitate to recommend you to others or use you next time I need similar services. Regards, Ingo Weidmann

Jess Thanks for your wonderful effort over the last few days. You've sorted-out everything that's been at the back of my mind for months. Regards Phil Caleno

Dear Mr Provis, Thank you for selling my townhouse at a time when the market was still low. Thank you for achieving the maximum price. It has been a pleasure dealing with you and another thing- thank you for assisting me into the rental market which has been a bit of a shock the way things are done. Wish you all the success and best of health you you and family. Regards Maree Murdziak

Dear Helen & Shane A note to say thank you for your help in the sale of Nimbey Avenue. I have dealt with you twice now and both times have received the absolute best service from you. I believe your ethics show through and have helped make you so successful in your field and I wish you a continuing abundance of customers. Elaine Johnston

Dear John, I would like to express my greatest gratitude in the way you and your staff handled the letting of my unit in Harbord. It was a pleasure to deal with people who cared not only about their business but also their client. You listened to my requests, explained all requirements in regards the documentation with the letting, kept appointments on time, provided and recommended a tenant and provided an easy to read rent statement on time at the end of the month. Not to mention that when I needed to contact you my calls were always returned without me needing to ring you back. Yours truly, Desolie Morton

Dear Helen & Rob Just a note to thank you again for the successful sale of our unit. Both Keith and I were impressed with your professional conduct throughout the whole process and although we always thought that the unit would sell at the right price, we were more than happy with the end result. As you know we have bought and sold quite a number of properties in our time but would certainly not hesitate to come back to you in the future. Keith & Dianne Norris

Dear Helen & Shane, Regarding your service, it can be summed up in one word …….. “Great”. One of the outstanding efforts, was I believe their sympathetic approach to a good tenant who was in danger of , and subsequently will lose her rented premises, and herewith, I understand these same people are now endeavouring to assist this tenant with re-location. It goes without saying there would be accolades for your effort in this enterprise, however, I would be very remiss if I failed to pass on the thanks and satisfaction Lindsay and I have for all of the work you put into the completion of the project. Again, thanks and regards, Bill Robbie.

Dear Stephen, We sincerely thankyou for the successful sale of our property, which has been our home for 27 years. We had chosen this time of our lives for the sale very reluctantly, which unfornately proved to coincide with a very difficult real estate marketing period. Notwithstanding, with what we regard as your excellent marketing procedures and staff, but coupled with bad times for buyers, an extremely good result was achieved for all. It would not have been so without your determination and dedication of your staff to arrive at the best result for us. In particular, we are thankful to your representative, Stephen Provis, for the successful management of this sale, on which his obviously friendly dealings with prospective buyers relied. His condituous and informative contact with us was very much appreciated- we are grateful for his services. It could not have been better and far beyond our expectations. Thankyou again Shirley Elphinstone

Dear Helen & Shane, Just a short note to thank you and your husband for your professional help with the sale of the Elanora property. Well done! Ian & Margaret Harper

Dear Helen & Shane Thanks for your help in Selling our Property in the Northern Beaches. My Wife and I are completely satisfied with the results achieved by you and would like to highlight your efforts on the following fronts: - Putting our Property for sale in a matter of days, with a Marketing cycle of about 3 weeks and achieving a favorable sale result at Auction day. - Selling our property within our price range in a Property Market which many people have dismissed as a strict buyers Market. - Taking the sale cycle from beginning (chasing up Council Documents on our behalf) right through to settlement (chasing up last minute maintenance on our property on our behalf). - Also your Honesty and Integrity in our daily/weekly dealings with you throughout the whole process, and the same in the weekly Home Inspections reporting you provided. We are happy to recommend you and serve as a reference. Many Thanks and Best Regards, David and Alicia Bahamonde

Dear Helen & Shane A sincere thank you for all that you did to assist with the sale of my town house at Narrabeen. I found the whole team at Ray White to be extremely professional, while managing to maintain a friendly, warm and realistic approach to all aspects of our sales campaign. Ken and I were most impressed with how the whole team worked together on the auction night to respect the desires of the purchasers but still ensuring the best price for us as vendors. Your power point presentation on my townhouse was so good, I felt like bidding for it myself! A special thank you also to Shane, who would regularly drop off any mail to me after each open house inspection – it was those little touches that made us realise that we had gone with the right team. Ken and I would happily recommend you to anyone who is in the market for a knowledgeable, professional and responsive agent to sell their property. Regards, Jenni Farrow

Dear Helen & Shane We just wanted to thank you for the incredible service you provided, selling our apartment effectively in 3 weeks! We were thrilled with the price and even more so to have the sale resolved so quickly, when time was of the essence. After interviewing several agents, we chose you Helen based on your honesty, professionalism and enthusiasm. We were then delighted to have you both working on our sale, almost "two for the price of one!". As our first property, we were uncertain about the processes involved, but your guidance, support and understanding helped us to feel confident and involved. I am certain that with any other agent, we would not have received such a great result so quickly. Your efforts in arranging the free editorial in the Sydney Morning Herald - resulting in our buyer seeing the property - truly went above and beyond our expectations. Taking little problems in your stride, like the burst sewerage pipe in a neighbouring apartment minutes before an Open, we always felt confident with you handling the sale!

I chose Helen Matthews to sell my property because I knew she was honest, reliable and trustworthy. Helen knows how to get the job done. Her consistent feedback and communication was outstanding. She is professional and extremely determined to stay true to her word. I would have no hesitation recommending Helen to any future sellers. Linda Rice

Dear Stephen, I want to thank you for your good work acquiring a vendor for our property at Avalon. The manner in which you developed a sales campaign, your communication and follow through were excellent and much appreciated by all of us. We certainly were aware of the 'slow down' in the property market since 2004 and selling price values therefore, decreciated over this period, however, the price you achieved was very fair and realistic in the current market. I would only be too happy to recommend you to any prospective client. Again, our sincere thanks. Kind regards, Tony Brady

Dear Helen & Shane, On behalf of Julie and myself I wanted to thank you for the excellent job you did in selling our unit. We were very impressed with all aspects of your organization , from the initial evaluation , to being kept informed throughout the sales process to the after sales service. The professionalism shown by you and your staff was second to none and we have no hesitation in recommending your services to other prospective sellers. Trevor & Julie Richards

Dear Helen & Shane, We chose to sell our property through you because at our first meeting you came across as full of energy, a really positive person and you were positive about the house and knowledgeable about the local market. The fact that you had also sold a house around the corner quickly and easily (from your database) was an added incentive. Also we both felt that if we were buyers we would be happy to buy a house from you as you seemed honest, nice, reliable and not at all pushy. We were really happy with the entire process. We loved that you were prepared to do anything, even if it wasn’t your job, to make the whole process successful – like walking my brothers dogs (which is well beyond the call of duty), holding an extra open, organizing the 149 yourself, picking up contracts from our solicitor to speed things up. You were really considerate of our tenants – always leaving them notes about the dogs (they loved that!). The amount of people you had through, the communication - at no time were we not completely aware of who had been through, what they thought price wise, how many serious buyers there were etc. I think that this definitely facilitated the sale as otherwise we would not have had a realistic idea going into the auction. We felt you covered the market and there was not one more potential buyer out there at that time or that the successful bidder could have gone higher. You always did what you said you were going to do – the photography, signage, internet sites and the advertising all went out like clock work. Everything was done quickly, efficiently and on time. Jodi & Paul Bennett

Attention Stephen Provis, On behalf of my husband and myself we would like to thank you very much for the way you conducted the sale of our home 63 Elimatta Road, Mona Vale. From day one you were always helpful keeping in touch with our son Chris, who has been wonderful caring for us in every way. I never thought we would be giving you 63 to sell when you used to walk the street and speak to me. Always appreciated your note books and thank you cards and I am still using the note pads. Would always recommend your office if ever we come in touch with anyone wishing to buy or sell. After studying the portfolios of Ray White and the other 2 estate agents we had, yours appealed the most. Our daughter and son-in-law have sold Ray White Grafton but are still working for them travelling from Newcastle to the Queensland border visiting estate agents with a view of adding more Ray White business just as they did years ago. Once again many thanks an we wish you all the best with your business. Yours sincerely, Betty Becker

Dear Stephen, We would like to thank you for the professional, efficient and enthusiastic manner in which you marketed our home. Your ideas on the marketing strategy proved to be very successful. We valued your regular contact with us to keep us fully informed about potential purchasers and to let us know promptly the results of each open house and any offers submitted. We also found your friendly and cheerful manner an asset. We are happy for you to use us as referees. Yours sincerely, Garry & Gloria Enfield

Dear Stephen, Diana and I would like to take is opportunity to thank you and the Ray White team for the successful marketing and sale of 105 Wimbleton Avenue, Narrabeen. We found you to be very professional, efficient and friendly, both in your dealings with us and (from my observations) with potential buyers. Diana remarked to me on several occasions about your attention to detail, which commenced with your own dress standards, and flowed through to the preparation of the advertising campaign, the open house inspections and finally the sucessful auction. We were happy with the advertising campaign that you put together, and with your sucess in getting us editorial comment in the Australian, The Manly Daily, The Telegraph and Domain. The photos on the internet and the brochures you arranged certainly showed our house off in its best advantage. Your weekly reports on number of inspections and the comments of potential purchasers certainly kept us well informed on the progess of the sale, and we felt well involved in the sale process. The auction was carried out in a very entertaining manner, and we were pleased with the professionalism of the Ray White Auctioneer Tony Fountail, who showed great staying power out in the full sun with his coat still in place. Thankyou very much for a job well done. We will have no hesitation in recommending yourself, in particular, and the Ray White agency to our friends.